FAQ

Store Policy

Customer Care

In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!

Should you have questions or concerns regarding a garment sold, custom designs or a details of your products' shipping policy, feel free to contact either one of our designers directly;

Xana Rodrigues

Email: xana.design98@gmail.com

Laura Rodrigues

Email: Laurarod.ds3@gmail.com

Privacy & Safety

All online payment transactions are processed through YoCo Gateway and are protected by 3D - Secure technology. Your transactions and purchases are safe with us. We are committed to taking steps to protect your privacy when you use our online store and payment services and implementing business practices that comply with all relevant legislation, including the Protection of Personal Information Act 4 of 2013 ("POPI"). In this policy, we explain how we will use and protect your personal information.For more information on the YoCo payment policies you can visit their website directly: https://www.yoco.co.za/

Sharing of personal information:

We respect your privacy and we hate spam as much as you do. We will keep your personal information confidential and only share it with others in terms of this policy, or if you consent to it, or if the law requires us to share it. We have trusted relationships with carefully selected third parties who perform services for us. All these service providers have a contract with us in terms whereof they have a legal obligation to secure your personal information and to use it only in a way that we permit.

Retention of information:

We retain information in accordance with the required retention periods in law or for legitimate business purposes. We will only retain your information for the purposes explicitly set out in this policy. We may keep information indefinitely in a de-identified format for statistical purposes. This policy also applies when we retain your information.

Legal disclosure in terms of section 43 of the Electronic Communications and Transactions Act 25 of 2002.

a. Site owner: Xana's Designs;

b. Legal status: Xana's Designs is a private company, duly incorporated in terms of the applicable laws of South Africa;

c. Registration No: 2022/227446/07;

d. Director(s): Xana Rodrigues, Laura Rodrigues;

e. Description of main business of Yoco: Fashion and Couture Designer, producer and manufacturer;

f. E-mail address: xanas.design98@gmail.com, laurarod.ds3@gmail.com;

g. Website addresses: https://www.xanasdesigns.store/

h. Physical Address: Unit 3, 434 Sam Green Road, Rietfontein, 1401;

i. Registered Address: Unit 3, 434 Sam Green Road, Rietfontein, 1401.